Do not call registry: 8 sourced notes to read

Registration accuracy starts with the specific line you use to place the call. The New York Department of State states that if you register by phone, you must call from the phone number you wish to register, according to New York Department of State. Dispatchers should verify which line they intend to protect before dialing the registry.

List maintenance is an ongoing process handled by the Federal Trade Commission. The New York Department of State notes that the FTC assures list accuracy by periodically checking telephone numbers and removing those that are invalid, disconnected or reassigned, according to New York Department of State. This periodic review means the list is not static; numbers that have been disconnected or reassigned are removed over time. Your team should understand that the registry is updated through this periodic checking method rather than through real-time individual updates.

When preparing your outbound call list, align your registration method with these rules. If you use a specific landline or mobile number for customer outreach, ensure that exact number is the one used during registration. The periodic removal of invalid numbers by the FTC, as described by the New York Department of State, supports a cleaner registry, but your responsibility remains to register the correct number from the start.

Review your current outbound call list to ensure it is updated and that you have the correct records retained for any telemarketing activities.

• If you register by phone, you must call from the phone number you wish to register, according to the New York Department of State New York Department of State.
• The FTC maintains list accuracy by periodically checking telephone numbers and removing those that are invalid, disconnected, or reassigned, according to the New York Department of State New York Department of State.
• Access to the first five area codes is free, while additional area codes are available for purchase, as stated by the New York Department of State New York Department of State.
• Fines scale with complaint volume, where the more complaints filed results in a higher potential fine, as stated by the New York Department of State New York Department of State.
• Calls from or on behalf of political organizations, charities, and telephone surveyors are exempt from these restrictions, according to the New York Department of State New York Department of State.

The following table summarizes eight rows on registration, list accuracy, area code access, complaint fines, exempt calls, complaint filing, call blocking, and record retention, drawn from the New York Department of State, the Federal Communications Commission, and the Legal Information Institute. Each row identifies the publisher, the compliance item, and the key rule detail in that row.

According to New York Department of State, if you register by phone, you must call from the phone number you wish to register. The same source notes that the FTC maintains list accuracy by periodically checking telephone numbers and removing those that are invalid, disconnected or reassigned. For area code access, the New York Department of State states that you gain access to the first five area codes for free, with additional area codes available for purchase. Regarding penalties, the New York Department of State explains that the more complaints filed, the higher the fine that may be levied.

According to the New York Department of State, if you register by phone, you must call from the phone number you wish to register. This rule applies specifically to the Do Not Call registry managed by the New York Department of State. If you register by phone, you must call from the phone number you wish to register. You cannot register a secondary number by calling from your primary office line. The New York Department of State requires the registration call to originate from the number being added to the list.

List accuracy is maintained through a specific verification process that you should understand before relying on the registry. According to the New York Department of State, the FTC assures list accuracy by periodically checking telephone numbers and removing those that are invalid, disconnected or reassigned. This periodic check ensures that the list does not contain numbers that no longer belong to the original registrant. For your dispatch operations, this implies that a number might be removed from the do-not-call list if it is reassigned to a new owner.

Not every outbound call falls under do-not-call restrictions. The New York Department of State notes that calls from or on behalf of political organizations, charities, and telephone surveyors are exempt, as stated in Do Not Call | Department of State. The Federal Communications Commission provides a broader list of exempt categories in Stop Unwanted Robocalls and Texts | Federal Communications Commission. According to the Federal Communications Commission, the following types of calls do not have to comply with do-not-call requests: tax-exempt, non-profit organizations; political organizations; pollsters and survey takers, not making sales calls; religious organizations; and telemarketers to whom you have given prior written consent to call you. The Federal Communications Commission also specifies that market research or polling calls to home wireline numbers are not restricted by FCC rules, nor are calls on behalf of tax-exempt non-profit groups.

Understanding these exemptions helps you determine if a specific call campaign requires compliance checks. If your business is a tax-exempt non-profit or a political organization, your calls may be exempt. If you are a pollster or survey taker making non-sales calls, you are also exempt. Religious organizations are exempt as well. If you are a telemarketer and have prior written consent from the customer, you are exempt.

When handling complaints, the path depends on the nature of the violation. The Federal Communications Commission encourages you to file a complaint with the FTC if you have a complaint about telephone fraud or telemarketers who have disregarded the Do Not Call list. If the unwanted call is an IRS scam, the Federal Communications Commission also encourages you to file your complaint with the Treasury Inspector General for Tax Administration (TIGTA) at www.tigta.gov or call 1-800-366-4484.

The New York Department of State explains that the more complaints filed, the higher the fine that may be levied, according to Do Not Call | Department of State. This scaling of fines based on complaint volume serves as a direct incentive to maintain accurate records and avoid repeated violations.

The Federal Communications Commission describes a consumer option that allows tools to block calls from any number that does not appear on a customer's contact list or other "white list," according to Federal Communications Commission. The same source directs readers to the consumer guide on Call Blocking Tools and Resources, which includes information on many of the call blocking and labeling tools currently available to consumers, according to Federal Communications Commission.

On the retention side, the Legal Information Institute states that the seller or telemarketer, in accordance with § 310.5(b)-(d), retains records establishing compliance with § 310.4(b)(4)(i)-(iii), according to Legal Information Institute. This duty is tied directly to the abusive telemarketing acts or practices outlined in the Electronic Code of Federal Regulations.

For enforcement in New York, the New York Department of State notes that each action includes a Consent Order issued by the Department binding the violator to its terms and conditions, according to New York Department of State. These orders are not optional; they bind the violator to specific terms.

Use this blank worksheet to log compliance checks before outbound calls. You can use this worksheet to track your own compliance activities. You might also log a check for the reference table, which states that this paragraph (v) shall not apply to any outbound telephone call that delivers a prerecorded healthcare message made by, or on behalf of, a covered entity or its business associate, as those terms are defined in the HIPAA Privacy Rule, 45 CFR 160.103, according to Legal Information Institute.

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What phone number must you use when registering for the do not call list?

This requirement ensures the registered number matches the line used for the call.

How does the FTC ensure the do not call list is accurate?

The FTC periodically checks telephone numbers and removes those that are invalid, disconnected or reassigned, as stated by the New York Department of State.

Which types of calls are exempt from do not call restrictions?

Calls from or on behalf of political organizations, charities, and telephone surveyors are exempt, according to New York Department of State. Additionally, market research or polling calls to home wireline numbers are not restricted by FCC rules, nor are calls on behalf of tax-exempt non-profit groups, according to Federal Communications Commission.

What is the relationship between complaint volume and potential fines?

The more complaints filed, the higher the fine that may be levied, according to New York Department of State. The more complaints filed, the higher the fine that may be levied, as stated by the New York Department of State.

What records must a telemarketer retain regarding compliance?

The seller or telemarketer retains records establishing compliance with § 310.4(b)(4)(i)-(iii), in accordance with § 310.5(b)-(d), according to Legal Information Institute.